Legal
Refund & Cancellation Policy
Last updated: October 2026
Subscription Cancellation
Zabbra subscriptions may be canceled at any time through:
Account → Billing → Manage Subscription
Unless otherwise stated, cancellation becomes effective at the end of the current paid billing period.
You will retain access to paid features through the end of that period.
After the paid period ends, your account may revert to the Free plan and its applicable limits.
Refunds
Subscription payments are generally non-refundable once a billing period begins, except where required by law.
Zabbra may consider refunds in cases involving:
- duplicate charges
- billing errors
- technical errors that resulted in an unintended charge
- other circumstances Zabbra determines warrant a refund
Refund requests should be submitted promptly to:
Approval of a refund is at Zabbra’s discretion except where otherwise required by applicable law.
Upgrades and Downgrades
Plan upgrades or downgrades may take effect immediately or at the beginning of the next billing period, depending on how the subscription change is processed.
Any applicable pricing change will be shown before the change is confirmed.
When a plan changes, the account’s features and usage limits will update according to the applicable plan and effective date.
Business Plans and Seats
Business subscriptions may be billed according to the number of active paid seats.
Increasing or decreasing the number of active seats may affect future subscription charges and available pooled usage.
Pending invitations do not count as active members unless otherwise stated during purchase or account management.
Failed Payments
If a subscription payment fails, Stripe or Zabbra may retry the payment.
Paid access may continue temporarily while payment is being retried.
If a subscription remains unpaid, expires, or is terminated, the account may revert to the Free plan and its applicable limits.
Taxes
Applicable taxes may be calculated and collected as required based on the customer’s billing information and applicable tax rules.
Billing Questions
If you believe you were charged incorrectly or have a question about cancellation, renewal, plan changes, or refunds, contact:
Zabbra
836 Southampton Road, Ste. B239. Benicia Ca 94510